Hattons Online Trade in Service
Hattons are pleased to introduce an all-new online Preowned service, which will make trading in your preowned items even easier! This new tool is now available to use, here. As this has been newly launched, we would love to hear your thoughts. Please leave any feedback in the comments section below.
Please note: this feature is only available on PCs, laptops and some tablets for now. We plan to introduce support for mobile devices at a later date
How it Works
New Trade-in page
This feature is accessible via a new page on our site, which will allow you to create lists of items to trade in. You don't need to have an account to use this feature, however logged in users will have access to additional features including the ability to track the progress of your deals, the ability to work on multiple lists at the same time, and view a record of all the deals you have made with us.
Your trade in page will allow you to search our database for products to trade in. An example is shown below:
Once you have found the product you are looking for, click on the "Add to List" button.
If you can't find the item you're looking for, we have a guide to help you with that
Once you have selected an item, we will need to know a little more about it. After clicking on an item, you can tell us what condition it is in.
Use this form to tell us about the condition of your item. Simply select the appropriate options and click "Add to trade-in list". The options are not mandatory, but we would appreciate as much information as possible about each item so that we can accurately value it for you.
Your Trade in List
Once you have added some items to your list, it will look something like this:
Here you can view your list of items. You can use the "Edit" and "Delete" buttons to make changes to your items. Your list will be saved automatically whenever you add, edit or delete an item.
Once your list is complete, click on the "Submit" button to submit it to our pre-owned team for valuation. We will then take your contact details and be in touch with your offer as soon as possible (usually within 48 hours).
Once you submit the list, it can no longer be added to or edited, so make sure it is complete before submitting.
Alternatively, you can use the "Create New List" button to start a new trade in list. If you are logged in, this will save the existing list so you can return to it later if you need to.
We have posted some questions below. Click on the question to reveal the answers.
If your item has its original box, that should contain all the information you need to find it in our database.
If not, try looking on the underside of the model to find the manufacturer's name, as this can help narrow the search down.
Of course, there is the chance that your item may not be in our database. If you still cannot match your item against our suggestions, click here to find out how to submit unidentified items.
Yes we do! When describing your item, please let us know if there is any damage to it, so that we can value it accordingly.
Yes we do! Please try to identify your item accurately if they don't have their boxes, so that we can value them correctly.
Once you submit your list, it will be received by one of our dedicated valuation team. They will review and value your items and be in touch with an offer.
Once we have received your list, we aim to get back to you with an offer within 48 hours. Please note that for larger lists, or lists with a large number of unidentified items, this may take longer, but we will be in touch to let you know.
If you accept our offer, we can send you a pre-paid postage label to help you get the items to us. All you would have to do would be to parcel up the items, attach the label, and drop them off at a nearby collection point, and then they will be brought to us.
Please note, this option is only available to UK customers.
Alternatively, for larger collections, we can arrange for a courier to collect the items directly from you.
Once we have received your items, we can pay you either by a direct bank transfer, or send you a cheque, whichever you prefer. Payment is usually made within three working days of receiving your items.
Most of the time, no! The amount we offer is the amount you will receive.
The only reason an offer may change is if the items we receive are not as described in your list. If we have to change your offer, we will contact you with the revised offer and, if you are not satisfied, we can return your items to you free of charge.
Share Your Thoughts
Do you have any questions or ideas about the online preowned service?
Please let us know what you think in the comments section below.